Scope
This notice applies when you visit our public website, communicate with CRE8TIVE CONCEPTS, receive an invitation to the Client Engagement Workspace, use an authorized workspace, or choose SMS verification. Additional engagement-specific notices or agreements may apply when we handle information for a client.
Information We Collect
- Contact and profile information, such as your name, organization, title, email address, telephone number, mailing information, and communication preferences.
- Account and security information, such as invitation status, authentication methods, verification events, device and browser information, sign-in records, and security logs.
- Engagement information, such as messages, files, approvals, project activity, invoices, payment status, and records you provide through an authorized workspace.
- Website and service information, such as IP address, request time, page activity, diagnostic data, and information needed to prevent abuse and maintain service availability.
- SMS information, such as a U.S. mobile number, the time and source of consent, verification and delivery status, and STOP or HELP requests.
How We Use Information
We use information to:
- provide and administer the services you request;
- authenticate users and protect accounts, systems, and records;
- support engagements, collaboration, billing, and client service;
- respond to requests and provide technical or account support;
- detect, investigate, and prevent fraud, misuse, and security events;
- meet legal, contractual, accounting, and recordkeeping duties; and
- improve reliability, accessibility, and user experience.
SMS and Mobile Information
SMS verification is optional and is used only to send one-time security codes and closely related account-security messages for the Client Engagement Workspace. Message frequency varies based on sign-in activity. Consent to receive SMS is not a condition of purchasing goods or services, and passkeys or authenticator apps remain available.
We do not sell mobile information. We do not share mobile information, SMS opt-in data, or consent with third parties or affiliates for their marketing or promotional purposes. We may disclose limited mobile information to communications, security, and infrastructure providers only as necessary to deliver and protect the requested authentication service, or when required by law.
How We Disclose Information
We may disclose information to vetted service providers that support hosting, identity, communications, security, document execution, payments, and professional services. They may use information only for the contracted service and are subject to appropriate confidentiality and security requirements. We may also disclose information when required by law; to protect rights, safety, systems, or property; or in connection with a lawful business transaction.
We do not sell personal information. We do not use SMS consent to authorize advertising or unrelated messages.
Retention and Security
We retain information only for as long as reasonably necessary for the service, engagement, security, legal, accounting, and contractual purposes for which it was collected. Retention periods vary by record type and may be extended by a documented legal hold.
We use administrative, technical, and physical safeguards designed to protect information, including access controls, encryption, logging, monitoring, and data minimization. No system can guarantee absolute security.
Your Choices
You may decline SMS verification, reply STOP to stop security texts, or contact Client Engagements to update or remove a mobile number. Reply HELP for assistance. You may also request access, correction, or deletion of eligible personal information, subject to identity verification and applicable retention requirements.
Children
Our website and Client Engagement Workspace are intended for business and professional users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Notice
We may update this notice as our services or obligations change. The effective date above identifies the current version. If a material change requires additional notice or consent, we will provide it through an appropriate channel.
Contact Us
Questions or privacy requests may be directed to Client Engagements at clientengagement@cre8tiveconcepts.net or (202) 316-1405.