Program Description
The authentication program provides user-requested one-time security codes and closely related account-security messages. The separate transactional Client Engagement program may provide a workspace invitation notice, an invoice-ready notice, unpaid-invoice reminders on Days 3, 7, and 14, a recorded payment notice, and HELP or STOP responses. Neither program is used for advertising, promotions, collections campaigns, or free-form marketing.
Consent and Choice
Enrollment is optional. Consent to receive SMS is not a condition of purchasing goods or services, receiving an invoice, making a payment, or using an invited workspace. Passkeys and compatible authenticator apps remain available as verification methods. Each SMS consent applies only to the mobile number and purpose shown when you enroll. Choosing one program does not enroll you in the other.
Message Frequency and Charges
Authentication frequency varies with sign-in and account-recovery activity, generally one message per verification attempt. Transactional frequency varies with account activity and may include one invitation, one invoice-ready notice, reminders on Days 3, 7, and 14 while an invoice remains unpaid, one payment confirmation, and keyword responses. Message and data rates may apply. Your carrier's terms and charges govern your mobile service.
STOP and HELP
Reply STOP to opt out of messages from the applicable program. A STOP for authentication does not change transactional consent, and a STOP for transactional notices does not change authentication consent. After your opt-out is processed, you may receive a final confirmation message. Reply HELP for help, email clientengagement@cre8tiveconcepts.net, or call (202) 316-1405. If you opt out, use a passkey or authenticator app, or contact Client Engagements for account recovery.
Eligibility and Number Changes
Initial delivery is limited to U.S. mobile numbers and participating carriers. You must be authorized to use the number you enroll. If you change, transfer, deactivate, or lose control of that number, remove it from your workspace security settings or contact Client Engagements promptly.
Delivery and Security
Wireless delivery is not guaranteed and may be delayed or unavailable. Do not share a security code. CRE8TIVE CONCEPTS will never ask you to send a code by reply text. If you receive an unexpected code, do not use or share it and contact Client Engagements.
Privacy
Our Privacy Notice explains how we handle mobile numbers, consent records, delivery information, and security events. Mobile information and SMS opt-in data are not sold or shared with third parties or affiliates for marketing or promotional purposes.
Changes or Termination
We may modify or discontinue the program for security, operational, legal, or carrier reasons. If a material change requires additional notice or consent, we will provide it before applying the change to your enrollment.
Contact
Contact Client Engagements at clientengagement@cre8tiveconcepts.net or (202) 316-1405.